We are one of Newcastle’s leading Letting and Property Management agents.
We have helped over 7,000 landlords, have housed over 60,000 tenants and over the past 28 years have let thousands of different properties. We offer a range of services and understand that all of our landlords are unique and therefore tailor our services to suit you.
Click to see our Head of Property Management take you through a comprehensive overview of our Property Management service.
To download our Guide To Landlord Services, click here.
Our Extended Range of Landlord Services:
Fully Managed Service
By choosing our fully managed service, we will promote your property from the outset in our search to find you the right tenants. We will market your property within our Jesmond office, on our website and across Rightmove & Zoopla. In addition to this, we have an extensive database of applicants actively looking to rent properties across Newcastle upon Tyne and surrounding areas.
Experienced and Qualified Team
Our experienced Negotiators will conduct viewings with potential tenants, and negotiate any offers and confirm suitability of applicants with you as the Landlord. Once an offer is agreed, we carry out all credit and employment references on professional tenants, obtain guarantor agreements for student tenants, and agree rent in advance for any international students.
We form all legal paperwork, including deposit paperwork, and setting up of Direct Debits. We collect the first months’ rent and damage deposit, ensuring it is registered and subsequently protected with the Tenancy Deposit Scheme (TDS), and then collect subsequent rents before transferring this to you.
Pat Robson & Co. supports the professional development of all employees to ensure we provide the best service possible to our clients. All of our employees either have or are working towards their technical qualifications in Sales, Lettings and Property Management. As proud members of the Association of Residential Letting Agents (ARLA) and the National Association of Estate Agents (NAEA) we are conversant with all legislative and regulatory change.
Client Money Protection (CMP)
From 1st April 2019, property agents in the private rented sector holding client money are legally required to belong to a Client Money Protection Scheme. As members of ARLA Propertymark, Pat Robson & Co. belong to their associated CMP scheme and ensure that Landlords & Tenants’ money is protected.
Click here to view our CMP Certificate.
Dedicated Property Manager
You will be allocated a dedicated Property Manager and Property Management Co-ordinator as a point of contact for both yourself as the Landlord and your tenant(s). Prior to your tenant(s) moving in, your Property Manager will carry out a site visit, familiarise themselves fully with your property and compile a detailed inventory. They will liaise with utility providers regarding opening and closing meter readings and conduct full check-in and check-out services.
Your Property Management Co-ordinator is office based and on-hand to answer any calls and e-mails relating to your property, including troubleshooting and actioning any reported maintenance from your tenant(s). Our dedicated online repairs portal makes it easy for your tenant(s) to report issues 24/7. Your Property Management Co-ordinator will assess if contractors are required to attend before contacting you for authorisation and we work with a range of approved contractors to resolve any reactive repairs. Additionally we can also instruct and oversee any planned maintenance such as refurbishments to maximise your rental income and ensure your property remains competitive in the current rental market.
To ensure that your tenant(s) are looking after your property correctly, your Property Manager will conduct periodic inspections and will inform you of the condition of your property and any issues or concerns. In addition to periodic inspections we will provide you with an ‘Annual Property Health Check’ which details the current condition of your property and highlights any opportunities for you to consider to maximise yield.
Finally, and often the most stressful part of property management for Landlords is dealing with deposit administration. Our experienced Property Managers will manage the initial registration, the repayment process, and any disputes which may arise from the tenancy.
Our HMO Management Service
We manage over 200 HMO’s within our portfolio and our team of dedicated Property Managers have been trained to deal with the ever increasing amounts of legal compliance and legislative changes, which are brought in every year. We often get asked many questions regarding what is and what isn’t an HMO and the legal requirements that are associated with this.
A house in multiple occupation – commonly known as an HMO – is a property which is rented by three or more tenants who aren’t part of the same household (i.e. a family). The Housing Act 2004 introduced mandatory licensing for large HMO’s which were defined in the Act as properties with 5 or more tenants forming more than 1 household, sharing facilities such as a kitchen, bathroom and toilets over 3 or more floors.
On 1st October 2018 ‘The Licensing of Houses in Multiple Occupation (Prescribed Description) (England) Order 2018’ amended the large HMO definition in the 2004 Act by abolishing the ‘3 or more storeys’ rule.
The majority of HMO’s in the Newcastle-upon-Tyne area require a HMO licence and these are usually valid for five years and you will require a separate licence for each HMO that you own. You will also need to evidence your legal compliance with statutory testing of electrical wiring, smoke alarms, portable appliances (PAT – Portable Appliance Testing) and Gas (CP12). In addition to this there are many more legal documents required to demonstrate compliance.
On 6th April 2020, Newcastle City Council introduced further selective and additional licensing schemes in a drive to increase the overall standards of rental properties across the city of Newcastle, which covered a further 13,000 rented homes. The new changes for additional licensing saw any property that had three sharers forming two or more households requiring a licence. The new changes for selective licensing now means that any property (regardless of occupancy) requires a licence if it falls within certain prescribed areas within the city. Our specialist team of Property Managers have extensive knowledge of all licensing schemes within Newcastle-upon-Tyne and are on-hand to ensure that your property meets all compliance requirements.
With 6 months FREE* management for all new instructions, there has never been a better time to join our managed service. Call us on 0191 20 90 100 to find out more about our managed service, or e-mail us at [email protected]
*On all new instructions. This offer also applies to all Landlords that have been past clients of Pat Robson & Co. and that have not been a part of our managed service from 31st March 2021.
Register your interest in our property management service below.
Is Your Property Currently Managed By Another Agent?
Switching agents has never been easier with our AgentSwitch service. Our expert team can manage the transition process for you. Find out more about our AgentSwitch service by clicking here.
