Property Management

As a leading letting & property management agent in the Newcastle market for over 20 years we have dealt with over 7,000 landlords, housed over 60,000 tenants and let thousands of different properties. We offer a range of services and understand that all of our landlords are unique and therefore tailor our services to suit you. Follow the links within the menu to find out about our landlord services, our Property Management department is something we are particularly proud of.

Fully managed service

Within our fully managed service, we would promote your property from the outset in our search to find you the right tenants, by marketing your property across our four centrally located offices, as well as on our website and the two main online property portals Rightmove & Zoopla. In addition to this, we have an extensive database of applicants actively looking to rent properties across Newcastle Upon Tyne.

Experienced and qualified team

Our experienced negotiators will conduct viewings with potential tenants, and negotiate any offers and confirm suitability of applicants with you as the Landlord. Once an offer is agreed, we carry out credit and employment references on professional tenants, obtain guarantor agreements for student tenants, or agree rent in advance for any international students.

We form all legal paperwork, including deposit paperwork, and setting up of Direct Debits, and then go on to collect the first months’ rent and damage deposit, which is then registered and subsequently protected with the Deposit Protection Service (DPS), and then collect subsequent rents before transferring this to you.

We require our staff to undertake Propertymark examinations to gain the Level 3 Award in Residential Letting & Property Management. Pat Robson & Co supports the development of all employees to further their knowledge so we can continue to provide the best service possible to our clients. As proud members of the Association of Residential Letting Agents (ARLA) and the National Association of Estate Agents (NAEA) we are conversant with all legislative and regulatory change.

Dedicated Property Manager

You would be allocated a dedicated Property Manager as a point of contact for both you as the Landlord and your tenant(s). Your Property Manager will familiarise themselves with the property, and compile a detailed inventory. Your Property Manager will then liaise with utility providers regarding opening and closing meter readings and conduct full check-in and check-out services with tenants and as such they will become a point of contact throughout the tenancy for any maintenance issues, which will be discussed with you when raised. To ensure that the tenants are looking after your property correctly, we conduct periodic inspections and will inform you of the condition of your property and any issues or concerns. In addition to periodic inspections we will provide you with your ‘Annual Property Health Check’ which your dedicated Property Manager will take you through. Finally, and often the most stressful part of property management for Landlords is dealing with deposit administration. Our experienced Property Managers will manage the initial registration, the repayment process, and any disputes which may arise from the tenancy.

Our HMO Management Service

Within our portfolio of managed properties we manage over 100 HMO’s and our team of dedicated Property Managers have been trained to deal with the ever increasing amounts of legal compliance and legislative changes which are brought in every year. We often get asked many questions regarding what is and what isn’t an HMO and the legal requirements that go with this.

A house in multiple occupation – commonly known as an HMO – is a property which is rented by three or more tenants who aren’t part of the same household (i.e. a family). The Housing Act 2004 introduced mandatory licensing for large HMO’s which were defined in the Act as properties with 5 or more tenants forming more than 1 household sharing facilities such as a kitchen, bathroom and toilets over 3 or more floors.

On 1st October 2018 ’The Licensing of Houses in Multiple Occupation (Prescribed Description) (England) Order 2018’ amended the large HMO definition in the 2004 Act by abolishing the ‘3 or more storeys’ rule.

The majority of HMO’s require an HMO licence and these are usually valid for five years and you’ll require a separate licence for each HMO that you own. You will also need certificates to prove satisfactory testing for electrical wiring, smoke alarms, portable appliances (PAT – Portable Appliance Testing) and Gas (CP12). In addition to this there are many more legal documents required to demonstrate compliance.

Newcastle City Council announced in 2018 that they are set to introduce further selective and additional licensing in a drive to increase the overall standards of rental properties across the city of Newcastle, which is due to cover a further 13,000 rented homes. The new changes for additional licensing will see any property that has three sharers forming two or more households requiring a licence. The new changes for selective licensing will see any property (regardless of occupancy) requiring a licence if it falls within certain prescribed areas within the city. These changes will come into force on 6th April 2020.

View our fees (PDF)
View our Terms & Conditions (PDF)