Lettings Administrator

Newcastle upon Tyne NE2
From £20,000 a year – Full-time

Pat Robson & Co. Limited are looking to recruit a Lettings Administrator to join their busy team.

Working full time, Monday to Friday 9am-5.30pm and 1 in every 4 Saturdays 9am-4pm, you’ll be met with a salary of £20,000 rising to £22,000 upon completion of relevant industry qualifications.

The role
Reporting to the Lettings Manager, as the Lettings Administrator you will be responsible for the following:

  • Answering enquiries by phone and email
  • Registering applicants
  • Matching applicants with properties based on their requirements
  • Sending out property details to applicants
  • Booking viewings
  • Administration duties including, but not limited to:
  • Entering tenants’ details onto relevant internal systems
  • Forming legal tenancy paperwork
  • Making sure all aspects of the lets and paperwork meet legal requirements
  • Conducting, chasing and checking referencing
  • Filing
  • Ensuring client database and records are kept accurate and up to date
  • Handling the Notice to Quit process, from tenant contact point through to agreeing end of tenancy intentions with landlords and processing tenancy renewals where necessary.
  • Ensuring the process for tenants from the point of securing a property until move-in is smooth and efficient
  • Working to agreed targets and deadlines and reporting on daily results to the Branch Manager
  • Liaising directly with the Vendors, Landlords, Tenants and Third Parties such as referencing companies

What you’ll need

  • Ideally a property background with experience of the lettings industry, however this is not essential as full training will be given.
  • An ability to provide excellent customer service
  • A high level of organisational skills and attention to detail
  • A passion for people and property
  • Thrive in a busy and demanding environment.

Job Type: Full-time

Salary: From £20,000.00 per year

Schedule: Monday to Friday – plus weekend availability

Experience: Residential Lettings: 1 year (preferred)

Please send us your CV via the link below:

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