Careers at Pat Robson & Co

Location: Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AD
Salary: £25,000 per annum
Hours: Monday to Friday, 9:00am – 5:30pm
Requirements: A full UK driving licence is essential

About the role

Reporting to the Assistant Head of Sales and Lettings, as a Sales and Lettings Administrative Assistant you will be responsible for the following:

– Registering applicants
– Answering enquiries by phone and email
– Matching applicants with properties based on their requirements
– Ensuring all GDPR processes are carried out correctly
– Sending out property details to applicants
– Contacting vendors and completing AML
– Booking sales and lettings viewings
– Occasional attendance at sales and lettings viewings
– Floorplan creation
– Providing correct notice to tenanted/occupied properties
– Negotiating offers on properties for sale and let
– Assisting in the creation of legal tenancy paperwork and referencing information
– Agreeing sales for properties, requesting proof of funds, supporting documents and solicitors’ details
– Keeping up to date with operational updates and other company communications
– Being aware of legislative changes within the sales and lettings industry and within the company
– Liaising directly with the Vendors and Landlords on a weekly basis
– Exceeding customer service expectations
– Completing tasks set as part of an administrative assistant’s daily role

What you will need

– Ideally a property background with experience of the lettings industry, however this is not essential as full training will be given
– A full UK driving licence
– An ability to provide excellent customer service
– A high level of organisational skills and attention to detail
– A passion for people and property
– Ability to thrive in a busy and demanding environment

Benefits package

– 21 days holiday per annum, plus bank holidays

Other suitable skills and experience include Estate Agent, Sales Coordinator, Lettings Coordinator, Property Sales, Real Estate, Property Lettings, Sales Administrator, Sales Coordinator, Sales and Lettings Coordinator.

Please send your CV and cover letter to [email protected].

Please note: applications submitted without a cover letter will not be considered.

Location: Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AD
Salary: £30,000 – £34,000, depending on experience
Hours: Monday to Friday, 9:00am – 5:30pm
Requirements: A full UK driving licence is essential

About the role

We’re looking for a proactive, organised and customer-focused Property Manager to join our team and take ownership of a diverse residential property portfolio.

This is a varied role where no two days are the same. You’ll build strong relationships with landlords and tenants, ensure properties are maintained to a high standard, coordinate works and refurbishments, and help us continually improve the quality of our portfolio.

We’re looking for someone who takes pride in delivering excellent service, is confident working independently and enjoys being part of a collaborative team.

We’ll also support your professional development by funding relevant training and examinations towards an industry-recognised Level 3 award.

Key Responsibilities

– Manage property check-ins and check-outs in line with company standards.
– Carry out periodic property inspections, identifying maintenance issues and opportunities to improve standards.
– Maintain clear, professional and proactive communication with landlords, tenants, contractors and other stakeholders.
– Log and coordinate works identified following check-outs and inspections.
– Manage deposit correspondence, including deposit releases and disputes.
– Compile and submit deposit dispute documentation where required.
– Prepare professional landlord inspection reports following property visits.
– Ensure properties are consistently well maintained and presented to the required standard.
– Visit new managed properties, identify any works required and compile accurate inventories.
– Respond to emergency property issues and attend visits when required.
– Manage property licence applications and renewals.
– Compile accurate floorplans where required.
– Coordinate and oversee refurbishment projects, ensuring works are completed to a high standard and within agreed timescales.
– Support accounting and void management processes.
– Participate in the out-of-hours emergency rota, approximately one week in every six, covering until 9:00pm on weekday evenings and 9:00am – 7:00pm at weekends.
– Represent the company professionally at all times, whether attending appointments, communicating with clients and tenants, driving on company business, or dealing with contractors and suppliers.
– Work effectively both independently and as part of the wider team.

What We’re Looking For

We’re looking for someone who is:

– Already working within the property industry and looking to move into Property Management or progress their existing Property Management career, or a graduate with a property-related degree.
– Proactive and solutions-focused, with a genuine desire to improve the properties they manage.
– Highly organised, with excellent communication, time-management and prioritisation skills.
– Confident managing multiple priorities and able to respond calmly when unexpected issues arise.
– Flexible and willing to go the extra mile to provide an excellent service.
– Comfortable taking ownership of tasks and working autonomously, while also being a strong team player.
– Professional, approachable and confident when dealing with landlords, tenants and contractors.
– Detail-oriented, with high standards and a strong eye for property presentation and maintenance.
– Committed to continually raising the standard of the property portfolio.

Why Join Us?

– Career progression and professional development.
– 24 days’ annual leave plus Bank Holidays.
– Flexible working.
– 8 flexible hours per year to use when life happens.
– Regular company events and team socials.
– Monthly team prize incentives and rewards.

If you’re organised, personable, commercially aware and enjoy a fast-paced role where you can make a real impact, we’d love to hear from you.

Please send your CV and cover letter to [email protected].

Please note: applications submitted without a cover letter will not be considered.