At Pat Robson & Co., we understand that delivering an efficient and effective Property Management service is crucial to the success of our Landlords. With over 27 years of experience, our Directors, alongside our Property Management department, have developed a service that has helped thousands of Landlords across Newcastle upon Tyne.
In recent years, we have also focused on enhancing the role that technology plays in our service, improving both Tenant and Landlord experiences. Here are some of the reasons why Pat Robson & Co.’s Property Management service is vital when it comes to the care of your property portfolio:
Rent Collection By Direct Debit
Did you know that we collect all rent via Direct Debit? By automating the payment process, we create benefits for both Landlords and Tenants. Rent collection by Direct Debit has a 98% success rate. This automation significantly reduces the risk of rental arrears and secures your income as a Landlord. As part of our comprehensive service, we also offer Rent Collection & Arrears Management, ensuring a hassle-free solution for your rental income. If you’re currently dealing with rental arrears and need assistance, don’t hesitate to contact us today.
Online Maintenance Reporting System
We know that when an issue arises, acting quickly is essential to maintain tenant satisfaction and protect your property. Our online maintenance portal allows Tenants to report any issues directly, notifying our Property Managers and Co-ordinators immediately to take action.
The system includes helpful guides like ‘How to Repressurise Your Boiler,’ which can prevent unnecessary call-outs and reduce costs for Landlords. This service allows us to resolve minor issues quickly and maintain your properties to a high standard. Our approved contractors can also use the system to liaise directly with Tenants to arrange access for repairs, leaving comments on their visits for us to share with the Landlord. This direct communication streamlines the process and removes reliance on tenants to relay information, giving you clearer updates on your property’s status.
Dedicated Landlord Line
We believe that Landlords should have direct access to support when they need it. That’s why we provide a dedicated Landlord Line for fast and easy communication. When you call this line, you’ll be directed straight to our Property Management team. If your designated Property Manager is unavailable due to appointments, our Property Management Co-ordinators are always on hand to assist you. Our internal system allows us to access all the details about your properties, ensuring a seamless experience whether you speak to your Property Manager or another team member. Our dedicated Landlord line is 0191 20 90 100 – option 5.
Make A Payment
For our tenants’ convenience, we’ve developed a ‘Make A Payment’ function on our website, allowing them to submit payments anytime, day or night, without needing to call us. This extra payment method enables us to collect funds more efficiently and ensures we can promptly distribute your rental income. With this feature, we simplify the payment process for everyone involved.
At Pat Robson & Co., we are committed to making the property management of your portfolio as smooth and efficient as possible through the integration of technology. Whether it’s automating rent collection, improving maintenance procedures, providing seamless communication, or making payments more accessible, our goal is always to enhance the experience for both Tenants and Landlords, providing the highest level of care for your property portfolio.
To find out more about our Landlord Services, give us a call on 0191 20 90 100 – option 5.
