Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have three offices in Jesmond, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All three offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales.
The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements.
As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Our Approach
Customer service is at the heart of the business and has been one of the key factors to our success over the years. We pride ourselves on creating strong client relationships built on trust, quality of service and our in-depth knowledge of our property market.
Our real strength lies in our ability to adapt to the ever changing needs of the market place meaning we can always offer the best advise and solutions to our clients.
Our People
Our staff are initially taken on due to their passion for the property market and we believe that this shows in their work and levels of service to you.
All new agency staff members joining the company are encouraged to pass National Federation of Property Professional (NFOPP) qualifications and given specific In House training in order to gain promotion and progress within the company. Investing in the development of our staff is the key to our continued business success.
Professional Membership & Regulatory Bodies
ARLA Propertymark (Association of Residential Letting Agents)
Pat Robson & Company are proud members of ARLA Propertymark, and as such adhere to their code of conduct ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents. As a member of ARLA, we operate to professional standards far higher than the law demands. As an ARLA Propertymark Protected agent, consumers have the peace of mind that Pat Robson & Co provide a professional service and that their money is safeguarded by Propertymark’s Client Money Protection scheme. Our senior management team are all either Members or Fellows of ARLA.
CMP (Client Money Protection)
From 1 April 2019 property agents in the private rented sector holding client money are legally required to belong to a Client Money Protection scheme. As members of ARLA Propertymark, Pat Robson & Co belong to their associated CMP scheme and ensure that Landlords and Tenants’ money is protected. Our Client Money Protection certificate can be seen here.
Propertymark Conduct and Membership Rules
NAEA Propertymark (National Association of Estate Agents)
The National Association of Estate Agents’ aim is to reassure the general public that by appointing a NAEA Propertymark Protected agent to represent them, they will be safeguarded and receive the highest level of integrity and service for all property matters. Pat Robson & Co have been a member of the NAEA for a number of years, and as such can reassure all clients buying and selling property that as a member of this professional body, we offer better protection for them, providing Client Money Protection, Professional Indemnity insurance and membership of an independent redress scheme.
TPO (The Property Ombudsman)
It is a legal obligation for any estate and/or letting agent to join an approved redress scheme. Pat Robson & Co are members of The Property Ombudsman. TPO provides a code of practice which must be followed by its members, and the Codes provide a benchmark for agency staff to work to, ensuring a consistent service for consumers. By abiding by the Codes of Practice, Pat Robson & Co ensure that we are working to higher professional standards than are currently required within the industry therefore offering the highest level of service to our clients. Please see our TPO membership certificate here.
Data Protection & Anti-Money Laundering
We are registered with the Information Commissioners Office (ICO) and have full GDPR (data protection) compliance in place.
We also comply with Anti-Money Laundering Regulations.
